Terms and Conditions / Privacy Policy 

Refunds, Returns & Exchanges

In the unlikely event that you wish to return any item to us please email us sales@character-place.com in the first instance advising us of the nature of the return. Our standard returns policy is that you are liable for any return postage costs and any refund given will exclude the original delivery cost to get the order to you. Where an item is received by you as faulty, not fit for purpose or significantly different to the description we will of course reimburse reasonable return postage costs.

The Distance Selling Regulations (DSR) state a customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery.

We aim to respond to all emails within 1 Working day of receipt.

Your statutory rights remain unaffected for the laws governing England & Wales

1. Introduction and General Terms

2. What information will BRL collect about me?

3. How will BRL / brl-stock use the information they collect about me?

4. When will BRL / brl-stock contact me?

5. Will I be contacted for marketing purposes?

6. Will BRL / brl-stock share my personal information with anyone else?

7. What if I am aged 16 or under?

8. Changes to BRL's / brl-stock Privacy Policy

9. Cookies Policy

10. Contacting BRL / brl-stock about this Privacy Policy

11. Who are BRL / brl-stock

1. Introduction and General Terms

Character Place is the Online (Internet) and High Street Trading name of "Burnham Retailing Ltd" hereafter referred to as "BRL". BRL is committed to protecting your personal information when you are using BRL www.brlstock.com  and www.character-place.com services.

This Privacy Policy relates to our use of any personal information you provide to us through our website.

In order to process your order we require information about you.

Privacy Policy

This privacy policy explains the following:

• what information the BRL may collect about you;

• how BRL will use information we collect about you;

• when BRL may use your details to contact you;

• whether BRL will disclose your details to anyone else;

• your choices regarding the personal information you have provided to us;

• the use of cookies on the BRL website and how you can reject these cookies.

As set out above, BRL is committed to safeguarding your personal information. Whenever you provide such

information, we are legally obliged to use your information in line with all laws concerning the protection of

personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this

Privacy Policy as the "data protection laws").

The websites contains hyperlinks to websites owned and operated by third parties. These third party websites

have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of

personal information you submit or are collected by cookies whilst visiting these websites. We do not accept

any responsibility or liability for the privacy practices of such third party websites and your use of such websites

is at your own risk.

2. What information will BRL / brl-stock collect about me?

The only information BRL / brl-stock will collect about you will be Name, Address and Payment information purely to enable BRL to process and Deliver your order.

3. How will BRL / brl-stock use the information they collect about me?

BRL (as per 2) will only use information they collect about to to process your order. BRL / brl-stock will NOT pass your information on to any other business, website or company.

4. When will BRL / brl-stock contact me?

BRL / brl-stock may contact you:

If there is any query relating to the processing of your order.

5. Will I be contacted for marketing purposes?

BRL / brl-stock won't contact you for marketing purposes, or to promote new products.

6. Will BRL / brl-stock share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law

(for example to government bodies and law enforcement agencies).

7. What if I am aged 16 or under?

If you are aged 16 or under, please get your parent/guardian's permission beforehand to proceed with any

order or query relating to our website.

8. Changes to BRL / brl-stock Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit

personal information.

9. Cookies Policy -Information that BRL / brl-stock collects from you

BRL / brl-stock do Not download cookies when you visit our website

10. Contacting BRL / brl-stock about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact;

Character Place
High Street
Lutterworth
Leicestershire
LE17 4AY

Phone: 01455 207596

11. Who are BRL / brl-stock

"BRL" & brl-stock is a trading name of Burnham Retailing Ltd, registered in England and Wales

(company registration number 5408501)

Prices and VAT

All prices shown are inclusive of VAT (currently 15%). Our VAT registration number is: UK 868571865. VAT receipts are available by request by emailing us at info[@]brlstock.com

Post & Packing Charges and Services for UK destinations

Orders with cleared payment by 11am will normally be despatched same day (Mon-Fri) by either Royal Mail 1st Class post or via Parcelforce whichever is the most appropriate to the product.

1st Class / Parcelforce means that your order will normally take between 1 to 3 Working days to arrive (UK customers)

EXPEDITED delivery service

You can select our expedited delivery service which means that orders with cleared payment by 11am (Mon-Fri) will be despatched same day via Parcelforce 24 or 1st Class Recorded Post. As an example if you choose this service and order an item by 11am Monday your parcel should reach you on Tuesday - Please allow additional time for more outlying areas. Orders despatched on a Friday using this service means that you should receive delivery on the following Monday. However, we have no direct control or influence with any carrier or postal service and therefore can NOT guarantee any lead times.